Layer On Systems (“we”, “our”, “us”) is committed to protecting your privacy and handling your personal information in a transparent and secure manner.
This Privacy Policy explains how we collect, use, disclose, and protect your information when you use our website, services, and AI-powered communication systems.
1. Information We Collect
We may collect the following types of information:
a) Personal Information
Information you voluntarily provide, including:
- Name
- Email address
- Phone number
- Business details
- Billing and payment information
b) Communication Data
When you interact with our systems, including:
- Website chat conversations
- SMS messages
- WhatsApp, Facebook, and Instagram messages
- Call-related data (e.g. missed call triggers)
c) Usage & Technical Data
Automatically collected:
- IP address
- Browser type
- Device information
- Pages visited
- Time on site
- Referral source
2. How We Use Your Information
We use your information to:
- Provide and operate our AI-powered sales and chat systems
- Capture, respond to, and manage enquiries on your behalf
- Automate communication workflows
- Improve system performance and user experience
- Process payments and manage accounts
- Send service updates and important notifications
- Provide marketing communications (you can opt out anytime)
3. AI & Automated Processing
Layer On Systems uses artificial intelligence to:
- Automatically respond to enquiries
- Qualify leads
- Route conversations
- Assist in converting leads into customers
These responses may be generated without human intervention.
We do not use your private client data to train public AI models unless explicitly stated and consented to.
4. Third-Party Integrations
Our services integrate with third-party platforms, including but not limited to:
- Facebook Messenger
- SMS providers
- Website chat tools
- Payment processors
These platforms may collect and process data under their own privacy policies.
We are not responsible for the privacy practices of third-party platforms.
5. Cookies & Tracking Technologies
We use cookies and similar technologies to:
- Improve website performance
- Analyse traffic and user behaviour
- Personalise content and marketing
You can disable cookies through your browser settings, though some features may not function properly.
6. Data Sharing
We do not sell your personal data.
We may share information:
- With service providers required to operate our platform
- To comply with legal obligations
- To protect our rights or prevent fraud
7. Data Security
We implement appropriate technical and organisational measures to protect your information, including:
- Secure servers
- Encrypted communication
- Access controls
However, no system is 100% secure, and we cannot guarantee absolute security.
8. Data Retention
We retain personal data only as long as necessary to:
- Provide our services
- Comply with legal obligations
- Resolve disputes
You may request deletion of your data at any time.
9. Your Rights
Depending on your location, you may have the right to:
- Access your personal data
- Correct inaccurate data
- Request deletion
- Restrict or object to processing
- Withdraw consent
To exercise your rights, contact us using the details below.
Your data may be stored or processed in countries outside your own, including Australia and other jurisdictions where our service providers operate.
By using our services, you consent to this transfer.
11. Children’s Privacy
Our services are not intended for individuals under the age of 18.
We do not knowingly collect personal information from children.
12. Changes to This Policy
We may update this Privacy Policy from time to time.
Changes will be posted on this page with an updated effective date.
13. Contact Us
If you have any questions about this Privacy Policy, please contact:
Layer On Systems
support@layeronsystems.com